fb999 FAQ — Answers to All Your Questions Here

To open an account at fb999 you will need an active mobile number and a valid email address. You must provide your name, date of birth, and a preferred password in the registration form. Please note that fb999 is only for those aged 21 and above — by registering you automatically agree to this condition.

No. Under fb999 rules, each person may hold only one account. Creating multiple accounts using the same name, mobile number, or device may result in those accounts being temporarily or permanently closed and any accumulated balance being forfeited. If you run into any issue, contact us directly via live chat.

Click the "Forgot your password?" link on the fb999 Login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you still have trouble, our 24/7 live chat support team will assist you promptly.

fb999 may verify accounts from time to time to ensure safe and responsible operations. A copy of an identity document (national ID card or passport) may be requested before large withdrawal amounts are processed. This process is completed through fully encrypted channels and your information is not shared with third parties.

Yes. The fb999 website is fully mobile-responsive, so you can easily log in, place bets, make deposits, and withdraw from any Android or iOS browser. You can enjoy all features without downloading a separate app.

Deposits made via bKash are usually credited to your fb999 account instantly. Use bKash Send Money or the payment option to send to the designated number, then submit the transaction ID. The minimum deposit amount is ৳200. If there is any issue, share the ID with us via live chat.

Yes, Nagad is one of fb999's approved payment methods. Use the Nagad app or USSD code to send to fb999's designated number. On the deposit page, select Nagad, enter the amount and the Nagad reference number — the balance is usually credited within a few minutes. Minimum deposit is ৳200.

Withdrawal requests from fb999 are usually processed within 1 hour. The minimum withdrawal amount is ৳800. Withdrawals can be made via bKash, Nagad, Rocket, Upay, and bank transfer. If your account is fully verified, processing is even faster.

fb999 does not charge any deposit or withdrawal fees of its own. However, your mobile banking provider (bKash, Nagad, Rocket, Upay) or bank may apply their own transaction charges — these will follow the respective provider's rules.

Yes. Both Rocket (Dutch-Bangla Bank) and Upay are supported payment methods at fb999. They can be used for both deposits and withdrawals. The process is the same as bKash or Nagad: select the method on the payment page, follow the instructions, and submit the reference number.

For bank transfers, fb999 also aims to process withdrawal requests within 1 hour. However, depending on the receiving bank's internal settlement time, it may take a little longer for funds to reach the bank account. Major banks are supported, including Dutch-Bangla, BRAC, City, Islami, and Sonali Bank.

To bet on BPL (Bangladesh Premier League) matches, log in to fb999 and go to the Cricket section. Select your preferred BPL match from the match list and view the available markets (match winner, toss, top batsman, etc.). Choose your odds, enter the amount on the bet slip, and confirm. Make sure to finalize your bet before the match starts.

The slots section at fb999 features hundreds of titles from well-known game providers including PG Soft, Pragmatic Play, and JILI. You can play all games popular in Bangladesh, including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, Super Ace, and Aviator (Spribe). Visit the Slots page to browse games by category.

RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players on average over the long term. It is set by the game provider and varies for each game. All games at fb999 are operated in line with the fair play standards of the respective provider.

Yes. The live casino section at fb999 is mobile-optimized. Live dealer tables from various providers including Evolution Gaming and Ezugi run smoothly on mobile browsers. With a good internet connection (4G or Wi-Fi), you should have no issues with high-quality streaming.

Yes. fb999's Cricket section offers live betting on IPL, T20 World Cup, ICC tournaments, and other international cricket matches. Odds update in real time during the match, so cricket fans in Bangladesh can adjust their bets with every ball.

The fb999 welcome bonus is a 150% bonus on your first deposit, up to a maximum of ৳8,000. For example, depositing ৳2,000 will earn you an additional ৳3,000 in bonus funds. The wagering requirement for the bonus is 10x, meaning you must wager 10 times the bonus amount before you can withdraw.

A wagering requirement is the number of times you must bet bonus funds before you can withdraw them. At fb999, this is 10x for the welcome bonus — meaning if you receive ৳1,000 in bonus funds, you must wager ৳10,000. Slot games generally count as 100%; for sports betting and live casino, see the full terms and conditions page.

fb999's VIP program has three tiers — Bronze, Silver, and Gold. By playing regularly and staying consistently active on your account, you can automatically move up to a higher tier. Weekly cashback goes up to 0.5% at Bronze, 1.0% at Silver, and 1.5% at Gold.

Weekly cashback for VIP members is calculated every Monday (BST, UTC+6) and is generally credited to the account on the same day. Cashback is based on net losses from the previous week. It is directly withdrawable — no additional wagering conditions apply.

Yes. fb999 offers special promotional deals during Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and other festivals. These offers are available for a limited time. To find out the latest promotions, log in to your fb999 account and check the Promotions section, or ask via live chat.

fb999 uses SSL encryption technology to keep all data secure. Your personal information, payment details, and transaction history are stored under strict security protocols. Information is not sold or shared with third parties. Read our privacy policy for more details.

No. fb999 strictly provides services only to those aged 21 and above. Age confirmation is mandatory during the registration process. If an account is opened in violation of the age requirement, it will be closed at any time and the associated funds may be forfeited.

fb999 offers a Self-Exclusion feature. If you want to take a break from gaming for a set period, let the support team know via live chat or email. Options are available ranging from 7 days to a permanent break. Visit the Responsible Gaming page for more details.

Yes. As part of responsible gaming, fb999 lets you set deposit limits, loss limits, or session time limits. To activate this, go to your account settings or inform the support team via live chat. Once a limit is set, it cannot be increased without a specific waiting period.

fb999's support team provides assistance in Bengali seven days a week, 24 hours a day. Click the live chat button on any page of the website for instant help. To contact by email, write to [email protected]. For urgent transaction-related issues, live chat is the fastest channel.

If you feel that gaming is having a negative impact on your daily life, family, or financial situation, take action promptly. fb999's Responsible Gaming page has a self-assessment tool and support information. Our support team will help you take the necessary steps with complete confidentiality.