fb999 Terms and Conditions

These terms and conditions ("Terms") constitute a legally binding agreement between fb999 and its users. They cover all services, promotional offers, bonuses, payments, and general usage guidelines of fb999. fb999 reserves the right to amend these Terms at any time without prior notice. Continued use of the service after any changes will be considered acceptance of the updated Terms.

1 General Terms

1.1 Description of Services

fb999 is an online betting and casino platform that provides various entertainment and gaming services for users in Bangladesh. These include live casino, slot games, cricket and other sports betting, e-sports, and more.

1.2 Age Restriction

fb999 services are available only to users aged 21 and above. You must confirm your age during account registration. Use of fb999 by minors is strictly prohibited. Failure to pass age verification will result in immediate account closure, and all balances in the account may be forfeited.

1.3 Geographic Restrictions

fb999 services are available in regions where online gaming is legally permitted. Users must confirm for themselves that using this service from their location is legally compliant. fb999 reserves the right to restrict or discontinue its services in any region.

1.4 Changes to Services

fb999 reserves the right to modify, suspend, or discontinue any part of its services at any time. Temporary service interruptions may occur due to maintenance, upgrades, or technical issues.

2 Account Registration and Management

2.1 Registration Process

To open an account on fb999, you must provide accurate and complete information. Each person may operate only one account. Opening multiple accounts is strictly prohibited, and if detected, all associated accounts will be closed.

2.2 Obligation to Provide Accurate Information

During registration you must provide the following accurate details:

• Full name (as per national identity card)
• Date of birth
• Correct mobile number
• Valid email address

Providing false information will result in permanent account closure, and deposited funds may not be returned.

2.3 Account Security

It is your responsibility to keep your account password and login details completely confidential. Any unauthorized access or suspicious activity on your account must be reported to fb999 immediately. fb999 will not be held responsible for unauthorized use of your account.

2.4 KYC Verification

For the purpose of security and fraud prevention, fb999 may request identity verification documents (Know Your Customer) at any time. This may include a copy of your national identity card or passport. Withdrawal processing may be delayed until verification is complete.

2.5 Account Closure

fb999 reserves the right to close any account under the following circumstances:

• Breach of terms and conditions
• Fraudulent or deceptive activity
• Being underage
• Operating multiple accounts
• Bonus abuse

3 Financial Transaction Terms

3.1 Deposit Policy

The following payment methods are supported for depositing funds into your fb999 account:

• bKash
• Nagad
• Rocket
• Upay
• Bank Transfer

Deposited funds are generally credited to the account instantly. For any delays, contact us via live chat for assistance. Deposits from third-party accounts are strictly prohibited — deposits must always be made from an account registered in your own name.

3.2 Withdrawal Policy

Before submitting a withdrawal request, please ensure that:

• Your KYC verification has been completed
• The wagering requirement for any active bonus has been met
• The withdrawal account number is registered in your own name

Withdrawal times may vary due to verification or other requirements. fb999 may review a withdrawal request if additional security checks are needed.

3.3 Prohibited Transactions

The following transactions are prohibited on fb999:

• Money laundering or transactions involving illegal funds
• Use of third-party accounts
• Use of fraudulent payment methods
• Abuse of chargebacks or disputed transactions

If such activity is detected, the associated account may be suspended immediately and law enforcement authorities may be notified.

4 Bonus and Promotional Offer Terms

4.1 Welcome Bonus

For example: if you deposit ৳2,000, a bonus of ৳3,000 will be added and your total balance will be ৳5,000. You must wager a total of ৳50,000 before making a withdrawal.

4.2 General Bonus Terms

The following general terms apply to all bonus offers:

• Each bonus offer may be used only once
• Please read the full terms and conditions carefully before accepting a bonus
• Use of bonuses may be restricted to certain games
• Bonus balance cannot be withdrawn directly — it becomes withdrawable only after the wagering requirement is met
• Free spins and special offers may have their own expiry dates
• fb999 reserves the right to modify or cancel any bonus offer

4.3 Bonus Abuse is Prohibited

Abuse of the bonus system (such as hedging bets, arbitrage, or claiming bonuses from multiple accounts) is strictly prohibited. If such activity is detected, the bonus and any associated winnings will be voided and the account may be closed.

4.4 VIP Program Terms

The fb999 VIP program has three tiers, with a weekly cashback offer at each level:

• Bronze: Up to 0.5% weekly cashback
• Silver: Up to 1.0% weekly cashback
• Gold: Up to 1.5% weekly cashback

VIP tier progression depends on the type and level of gameplay activity. VIP benefits may be adjusted at fb999's discretion. Cashback payments are subject to their own terms and conditions.

5 Gaming Rules

5.1 General Gaming Terms

The following rules apply to participation in all games on fb999:

• Each game has its own rules, which should be read before starting
• Any result generated due to a fault in the gaming software may be voided
• If your internet connection is lost, fb999 will confirm the outcome of any bet in progress
• All game outcomes are determined by a Random Number Generator (RNG)

5.2 Betting Limits

fb999 sets minimum and maximum betting limits for each game and market. These limits may vary depending on the game or event. fb999 reserves the right to review any bet or event if an unusual betting pattern is detected.

5.3 Sports Betting

For betting on cricket (BPL, IPL, T20 World Cup, ICC events), football (FIFA), kabaddi, and other sports:

• If an event is cancelled, the associated bet will be voided and the stake will be refunded
• Scores and results are verified from internationally recognised sources
• Odds may change during live betting — odds are locked before a bet is confirmed

5.4 Responsible Gaming

fb999 places the highest importance on responsible gaming. Treat gaming as entertainment, not as a source of income. If you feel that gaming is affecting your personal life, visit our Responsible Gaming page and use the self-exclusion or spending limit features.

6 Intellectual Property and Platform Security

6.1 Intellectual Property Rights

All content on the fb999 platform — including logos, designs, text, graphics, software, and games — is the intellectual property of fb999. Reuse, copying, or distribution of this content without prior permission is prohibited.

6.2 Prohibited Activities

The following activities are strictly prohibited on fb999:

• Playing games using bots, automation software, or artificial intelligence
• Attempting to hack, phish, or breach the security systems of the platform
• Collecting or misusing the personal information of other users
• Any activity that could damage the reputation of fb999
• Collusion (cheating by conspiring with other players)

6.3 Data Protection and SSL Security

fb999 uses SSL encryption technology to keep your personal and financial information secure. For full details on how we collect, store, and use your data, please see our Privacy Policy.

7 Limitation of Liability

7.1 Service Guarantee

fb999 makes every effort to provide uninterrupted service, but will not be held liable for service disruptions caused by technical issues, cyberattacks, third-party software problems, or other unavoidable circumstances.

7.2 Game Outcomes

All game outcomes on the fb999 platform are random, and fb999 does not guarantee any specific result. Gaming may result in financial loss, and users participate at their own risk.

7.3 Third-Party Services

The fb999 platform uses software from various game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, and Microgaming). fb999's liability for technical issues in these third-party games is limited.

7.4 Force Majeure

fb999 will not be held liable for service disruptions caused by natural disasters, war, government restrictions, power outages, or other unforeseen circumstances.

8 Dispute Resolution Process

8.1 Complaint Submission Process

For any complaint or dispute, please first contact the fb999 customer support team:

• Live Chat: 24/7 support in Bengali
• Email: [email protected]

When submitting a complaint, please provide your account details, transaction information, and a full description of the issue.

8.2 Resolution Timeframe

fb999 treats all complaints with the highest priority and aims to resolve them as quickly as possible. Complex disputes may require additional time for review.

8.3 Final Decision

The decision of fb999 management will be final and binding. However, users may always request a reconsideration of their complaint. Ensuring fairness and transparency in all disputes is a core commitment of fb999.

9 Privacy & Data Use

fb999 takes the protection of users' personal information very seriously. To learn more about how your data is collected, stored, and used, please read our Privacy Policy.

9.1 Use of Information

The information you provide is used for the following purposes:

• Identity verification and account management
• Transaction processing
• Prevention of fraud and money laundering
• Improvement of service quality
• Sending relevant promotional offers (with your consent)

9.2 Cookie Policy

fb999 uses cookies on its website to help improve your browsing experience. By using the service, you agree to the use of cookies.

10 Amendment & Enforceability of Terms

10.1 Right to Amend Terms

fb999 reserves the right to change, modify, or publish entirely new terms and conditions at any time. In the case of significant changes, users will be notified via notification where possible.

10.2 Continued Use After Changes

If you continue to use fb999 after any changes to the terms and conditions, you will be considered to have accepted the new terms. We therefore encourage you to visit this page regularly.

10.3 Partial Invalidity

If any provision of these terms and conditions is found to be legally unenforceable, that provision will be removed but the remaining terms will continue in full effect.

10.4 Entire Agreement

These terms and conditions, the Privacy Policy, and the Responsible Gaming Policy together constitute the entire agreement between fb999 and the user. Any prior oral or written understandings are superseded by this document.