fb999 Privacy Policy
Your personal information is completely safe at fb999. Through SSL encryption and strict data protection policies, we keep every transaction and personal detail of yours secure.
01 Introduction
fb999 is a trusted online betting and casino platform operating for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This privacy policy explains how fb999 collects, uses, stores, and protects your information.
By using our website, registering an account, or using any of our services, you are agreeing to the terms of this privacy policy. If you disagree with any term, please refrain from using our services.
02 What Information We Collect
fb999 collects only the information necessary to provide our services properly. We collect two types of information:
2.1 Information You Provide Directly
When you create an account at fb999 or use our services, you provide the following information yourself:
2.2 Automatically Collected Information
Some information is automatically recorded while you use our platform:
- IP address and device type
- Browser type and operating system
- Date, time, and session information related to website access
- Information collected through cookies and similar tracking technologies
- Gaming history and transaction details
03 Purpose of Using Information
fb999 uses your personal information for the following purposes:
3.1 Account Management and Service Delivery
- Creating, verifying, and managing your account
- Processing deposits, withdrawals, and other financial transactions
- Running betting and gaming services smoothly
- Providing bonuses, promotions, and VIP rewards
3.2 Security and Compliance
- Ensuring account security and preventing fraud
- Age verification (confirming 21+) and managing KYC procedures
- Anti-money laundering and applying responsible gaming policies
- Fulfilling legal obligations
3.3 Customer Support and Communication
- Providing support via 24/7 live chat and email
- Sending important notifications related to services
- Informing you about relevant promotions based on your preferences (if you have given consent)
3.4 Service Improvement
- Improving the usability of our website and platform
- Conducting analytical research to improve the quality of games and services
- Identifying and resolving technical issues
04 Information Storage and Security
fb999 gives the highest importance to the security of your information. We have implemented industry-standard technical and organizational measures.
4.1 Security Measures
- All data transmission secured through SSL (Secure Socket Layer) encryption
- Use of advanced encryption technology for stored data
- Data stored in a secure, controlled server environment
- Regular security audits and vulnerability assessments
- Data access restricted to authorized personnel only
4.2 Data Retention Period
We will keep your information only for as long as it is needed. Even after an account is closed, some information may be retained for a specified period to meet legal requirements and regulatory obligations. Beyond that, your information is securely deleted.
05 Information Sharing with Third Parties
fb999 does not sell your personal information or transfer it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
5.1 Service Partners
We rely on trusted third parties to operate our services, such as:
- Payment processing providers (bKash, Nagad, Rocket, Upay, and banks)
- Game software providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft)
- Technology infrastructure and cloud service providers
- KYC and identity verification service providers
All these partners receive only the information necessary to provide their specific services and are bound by strict confidentiality agreements.
5.2 Legal Requirements
In the event of a court order, legal obligation, or valid request from a government authority, fb999 may be legally required to disclose relevant information. In such cases, we will always provide only the minimum information necessary.
5.3 Business Restructuring
In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new entity. We will notify you before such a change takes place.
06 Cookies and Tracking Technology
fb999 uses cookies and similar technologies to improve your browsing experience.
6.1 Types of Cookies
- Essential cookies: Necessary for maintaining login sessions, ensuring security, and remembering language preferences.
- Functional cookies: Help remember your preferences and settings.
- Analytical cookies: Used to analyze website usage patterns in order to improve services.
6.2 Cookie Controls
You can control or reject cookies from your browser settings. However, please note that rejecting essential cookies may disrupt some important features of the website.
07 Your Rights
As a registered user of fb999, you have the following rights over your own information:
Right to access information
You may request to know what information we hold about you.
Right to correct information
You may request that incorrect or incomplete information be updated or corrected.
Right to delete information
In certain circumstances, you may request that your information be deleted.
Right to restrict processing
In some cases, it is possible to request that the processing of your information be limited.
Right to object
You may object to the use of your information for marketing purposes.
Right to data portability
You may request a copy of the information we hold about you.
To exercise any of the rights above, email us at [email protected] or contact us via 24/7 live chat. We will process your request within a reasonable time.
08 Age Restrictions and Child Protection
fb999's services are for those aged 21 and above only. We do not knowingly collect information from minors. We apply age verification procedures at the time of account registration.
If we suspect that a user is a minor, we will immediately suspend that account and delete all related information. If you become aware of a minor's account, please notify our support team right away.
09 International Data Transfer
Our servers and data processing infrastructure may be located in various countries. If your information is transferred outside Bangladesh, we ensure that it will be protected under equivalent or higher standards in the recipient country.
For international data transfers, we follow industry-standard contractual arrangements, encryption technologies, and strict privacy guidelines.
10 Changes to the Privacy Policy
fb999 reserves the right to update this privacy policy as needed. In the case of significant changes, we will:
- Post a special notice on the website
- Send an advance notice to your registered email
- Update the "Last updated" date on this page
If you continue using our services after the changes, it will be assumed that you have accepted the new policy. We recommend reviewing this page from time to time.
11 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. Our dedicated privacy support team is ready to answer all your queries.
Live Chat — 24/7 support in Bengali
Response time: As soon as possible on business days
To learn about other terms and conditions of our services, visit the Terms and Conditions page. To learn about responsible gaming, read the Responsible Gaming page.