For ages 21+ — A commitment to responsible gaming

fb999 Responsible Gaming — Your Safety Is Our Priority

Keep entertainment safe and in control. fb999 provides deposit limits, self-exclusion, and access to support to ensure a healthy and enjoyable gaming experience.

What is responsible gaming and why does it matter?

Online betting and casino gaming can be an enjoyable form of entertainment — but only when played responsibly. fb999 believes every player should have full control over their budget, their time, and their mental wellbeing.

The core principle of responsible gaming is: play for entertainment, not in hope of winning. Never keep playing to try to recover money you have lost. Never bet beyond your financial means. We want every member to live a healthy and happy life and for gaming to never become a source of problems.

Using fb999's responsible gaming tools, you can set your own limits and seek support whenever you need it. Our 24/7 Bengali live chat support is always by your side.

Our Protection Tools

Deposit Limits

Set a maximum daily, weekly, or monthly deposit amount. This helps you stay within your financial budget. Lowering a limit takes effect immediately.

Time Limits and Breaks

Temporarily close your account for a set period. Take a time-out for 24 hours, 7 days, or 30 days. Login will be completely disabled during this time.

Self-Exclusion

If you want to stop gaming for a longer period, self-exclude for 6 months up to 5 years. Your account cannot be reactivated during this time.

Loss Limit

Gaming will automatically stop once you have lost a set amount. This protects you from excessive losses and ensures financial safety.

Account Verification

fb999 verifies every new account. This ensures that only people aged 21 or older can use the platform and prevents underage access.

24/7 Support

If you have any concerns about gaming, contact our Bengali live chat support. Our trained support team is always ready to help you.

Age Restrictions

21+

For users aged 21 and above only

fb999 strictly enforces the 21+ age requirement. Registration and account use by underage individuals is strictly prohibited. If you suspect that an underage person is using our platform, please notify our support team immediately. We verify all accounts and reserve the right to close any account that fails to prove age.

Warning Signs of Problem Gaming

If any of the signs below apply to you, please do not delay in seeking help. These may be early signs of a gambling addiction.

Betting beyond your budget or starting to borrow money to play.

Repeatedly trying to play to recover money you have lost.

Hiding your gaming activity from family or friends.

Neglecting work, family, or daily responsibilities to spend time gaming.

Feeling restless or anxious when not gaming.

Feeling like you cannot control your own gaming.

Steps to Keep Yourself Safe

01

Set a Budget

Decide before you play how much you are willing to spend at most. Do not exceed that budget. Remember, the minimum deposit is just ৳200.

02

Track Your Time

Pay attention to how long you are playing. Take regular breaks and spend time with family and friends.

03

Use the Tools

Use fb999's deposit limit, loss limit, or time-out features. These can be found in your account settings.

04

Seek Support

If gaming becomes a problem, contact our live chat or reach out to a dedicated support organisation for help.

fb999's Commitment

What fb999 Does Purpose
Verifies the age of every account To prevent underage access
Provides deposit and loss limit features To protect against overspending
Offers self-exclusion and time-out features To take a break from gaming when needed
Ensures SSL encryption and fair play To protect data and transactions
Provides 24/7 live chat support in Bengali To get quick solutions to any issue
Promotes responsible gaming information For awareness and education

Contact Us for Support

Live Chat Support

Get support in Bengali seven days a week, twenty-four hours a day. If you have any concerns about gaming, our trained team will guide you in the right direction.

Email Support

For detailed issues, write to us by email. We aim to respond quickly.

Self-Exclusion Request

If you feel you need to stop gaming, contact us via live chat or email. Our team will help you complete the self-exclusion process.

Responsible Gaming FAQ

Go to your account settings and find the "Responsible Gaming" section. There you can set daily, weekly, or monthly deposit limits. Lowering a limit takes effect immediately, but increasing a limit requires a waiting period. You can contact our live chat for help.

Yes. During self-exclusion you can request a withdrawal of any funds remaining in your account. The minimum withdrawal at fb999 is ৳800 and withdrawals are usually completed within 1 hour. Your balance stays safe after self-exclusion and you can request a withdrawal by email.

A time-out is a short-term break — from 24 hours up to 30 days. Once the period ends, you can automatically start playing again. Self-exclusion, on the other hand, is a long-term step — from 6 months up to 5 years — during which you cannot reactivate your account before the set period expires. If you feel that gaming is causing problems in your life, self-exclusion is the right step.

No, self-exclusion can only be requested by the account holder themselves. However, if you believe someone you know is suffering from a gambling addiction, please let our support team know. We can guide them toward getting the right help.

Yes. fb999 strictly enforces the 21+ age requirement. Age is verified at registration and additional identity documents may be requested in suspicious cases. If a user is confirmed to be underage, the account is closed immediately.

Speak directly with fb999's 24/7 Bengali live chat support or email [email protected]. Our support team will understand your situation and help you take the right steps. For more details, see our FAQ page and Terms and Conditions.

Play Safe, Enjoy

Play responsibly and enjoy fb999's vast game collection. Cricket, slots, casino — all on one safe platform.

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